Review of the Week!

I live in Prescott Valley, AZ, and was looking for a company to clean my two oriental rugs that did not use harsh chemicals in their cleaning process. They also had to be knowledgeable in the care and cleaning of wool rugs. During my search I came across Arizona Rug Spa, in Flagstaff. 

Arizona Rug Spa provides a pick-up and delivery service, but as we are new to the area, and wanted to visit Flagstaff we decided to drop the rugs off. We coordinated our visit with Michelle, the Office Manager. Upon our arrival, she professionally answered all our pertinent questions regarding the care and maintenance of oriental rugs, including those questions regarding their wool safe cleaning process. All rugs are cleaned by hand with special attention given to the stability of the rug including dyes and structure of the fabric. She evaluated our rugs to determine their condition and possible repairs if needed. The fringe on one of the rugs was worn out but after Michelle and the owner, Loretta, pointed out some of the problems concerning the repair of the fringe, we decided not to proceed with the repair as the rugs were old and repairing the fringe might damage the integrity of the rug. Michelle provided us with a written estimate of the cost for cleaning and when the rugs would be ready for pick-up or delivery. I also mentioned that I would need new padding for under the rugs. She described the two types of padding they had, the differences in the two, and which one would be better suited for our use.

Greg, the person who cleaned and delivered our rugs, did an excellent job. He was very respectful and took the time to answer all my questions. My oriental rugs had an overall cream background, were in a high traffic area, and needed a good cleaning. They came out beautifully! The cream background was spotless, all the other colors in the rug were once again vibrant and the entire rug looked like new.

Overall, I had a most pleasant and respectful experience with Arizona Rug Spa and I would highly recommend them, based on their knowledge, customer service, and quality of workmanship.

R.C. 6/8/2021